Last Updated: 25 May 2025

Surumakhana.com (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Surumakhana.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to our newsletter (e.g., for the 10% discount offer), respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

Personally Identifiable Information: You may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information (such as credit card details, though these are typically processed by secure third-party payment gateways and not stored by us directly).

Non-Personally Identifiable Information: We may collect non-personally identifiable information about Users whenever they interact with our Site. Non-personally identifiable information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

2. How We Use Your Information We may use the information we collect from you for various purposes, including:

  • To Process Transactions: To process your orders, manage payments, and deliver the products you have purchased.
  • To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To Improve Our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list (e.g., by subscribing for a discount), they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • For Promotions and Surveys: To administer a promotion, survey, or other Site feature.

3. How We Protect Your Information We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

4. Sharing Your Personal Information We do not sell, trade, or rent Users’ personally identifiable information to others. We may share generic aggregated demographic information not linked to any personally identifiable information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys, processing payments, or shipping orders. We may share your information with these third parties for those limited purposes provided that you have given us your permission where required or where it is necessary for the provision of services.

5. Cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

6. Third-Party Websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browse and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

7. Your Rights (Especially if GDPR or similar regulations apply) Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data. If you wish to exercise any of these rights, please contact us.

8. Children’s Privacy Our Site is not intended for use by children under the age of 13 (or a higher age threshold as required by applicable law). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy Surumakhana.com has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

10. Your Acceptance of These Terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

11. Contacting Us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Surumakhana.com

Address: 45B/10M/1 Kendranchal Road, Sulem Sarai, Prayagraj, Uttar Pradesh, India (211011).

Email : support@surumakhana.com