Last Updated: 25 May 2025

Welcome to Surumakhana.com (“Website,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using our Website and purchasing our products (flavored Makhana, Makhana cookies, and related items), you agree to be bound by these Terms.

1. Acceptance of Terms By using this Website, you signify your acceptance of these Terms and Conditions. If you do not agree to these Terms, please do not use our Website. We reserve the right to modify these Terms at any time, so please review them frequently.

2. Products and Pricing

  • We offer a variety of flavored Makhana, Makhana cookies, and combo packs (“Products”).
  • All Product descriptions and images are for illustrative purposes. We strive for accuracy but do not warrant that product descriptions, colors, or other content is accurate, complete, reliable, current, or error-free.
  • Prices for our Products are subject to change without notice.
  • All prices are listed in Indian Rupees (INR) unless otherwise specified.
  • We reserve the right to discontinue any product at any time.
  • We offer free delivery on all orders above Rs. 299, as stated on our website. This offer is subject to change.

3. Orders and Payment

  • By placing an order, you make an offer to purchase products subject to these Terms.
  • We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
  • If we cancel an order after payment has been processed, we will issue a refund to your original payment method.
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Shipping and Delivery

  • We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed.
  • Risk of loss and title for all products ordered by you pass to you on our delivery to the shipping carrier.
  • You are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by the customer.

5. Intellectual Property

  • All content included on this site, such as text, graphics, logos, images, and software, is the property of Surumakhana.com or its content suppliers and protected by international copyright laws.
  • The compilation of all content on this site is the exclusive property of Surumakhana.com.
  • “Surumakhana” and our logos are trademarks or registered trademarks of [Your Company Name]. They may not be used in connection with any product or service that is not ours in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Surumakhana.com.

6. User Conduct You agree not to use the Website for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website in any way that could damage the Website, the services, or the general business of Surumakhana.com.

7. Limitation of Liability To the fullest extent permitted by applicable law, Surumakhana.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the products; (b) any conduct or content of any third party on the products; (c) any content obtained from the products; or (d) unauthorized access, use or alteration of your transmissions or content.

Our products are roasted and made from quality ingredients as described. However, consumers with allergies or specific dietary needs should review ingredient lists carefully.

8. Indemnification You agree to indemnify, defend, and hold harmless Surumakhana.com, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

9. Governing Law These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Prayagraj, Uttar Pradesh.

10. Contact Information Questions about the Terms and Conditions should be sent to us at support@surumakhana.com. Our business is located at: 45B/10M/1 Kendranchal Road, Sulem Sarai, Prayagraj,
Uttar Pradesh, India (211011).